We have recently redesigned our Community First Health Plans Member ID cards for all plans offered by Community First. What does this mean for you?
Do I need a new Member ID card?
No. Your current Member ID card will continue to be effective. Store it in a safe, easily accessible place and bring it with you to all health care appointments.
Who will receive the new, redesigned Member ID cards?
We will mail a newly redesigned Member ID card to new Community First Members only who are enrolling in one of our health plans for the first time. Current Community First Members will not receive one. However, if you would like a new one or if you lost your current Member ID card, you can request one be mailed to you, free of charge, by calling Member Services at 1-800-434-2347 or by requesting a new one through the Member Portal.
What should I use my Member ID card for?
Show your Member ID card at all health care appointments to let your Provider know that you are covered under a Community First health plan. You can also use the Member ID card to find the following information:
- Your plan name
- Member ID number
- Group number
- Primary care provider (PCP) name and phone number (if applicable)
- Policy effective date (starting date of coverage under your health care plan)
- What to do in the event of an emergency
- How to reach Member Services
- How to reach the 24/7 Nurse Advice Line and Behavioral Health Hotline