Zelis® is utilizing a maintenance window for the Payspan Portal that will start in 2 separate windows, listed below is the breakdown:
- Thursday January 15, 8:00 P.M. (EST) through 11:00 P.M. (EST)
- Saturday January 24, 8:00 P.M. (EST) through Sunday January 25, 9:00 A.M. (EST)
Note: If the maintenance activities are completed before 9:00 A.M. (EST) on January 25, 2026, we will end the maintenance early.
The following System Availability chart notes affected services:
| Payments | Status | Impact |
|---|---|---|
| Member Portal | Up | Able to receive member payments |
| Collection Portal (through PayspanHealth) | Down | Payer admins able to research Premiums member data |
| IVR | Up | Able to receive member payments |
| Admin Portal | Up | Able to research payment info for member calls |
| Payments Portal (MPP/PFE SMB) | Up | Able to make Member payments or Admin Functions |
| Payments API (Legacy) | Up | Able to process payments through the Legacy API |
| Payments API (New) | Up | Able to process payments through the New API |
| Payments Direct Support Portal | Up | Able to research Binder payments info for member calls |
| Autopay | Up | Able to run autopays |
| Receive Files from Clients (SFTP) | Down | Receive files from clients |
| Deliver Files to Clients (Payspan SFTP) | Down | Deliver Files to the Pick Up location for client file access |
| File Processing | Down | Process and send files to clients, so payers will not have data showing payments made by members until file processing is restored. |