Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to CFHPEVV@cfhp.com.
EVV Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV).
Upcoming HHAeXchange Webinars
The state provided Electronic Visit Verification (EVV) system vendor, HHAeXchange will host a town...
Register for an Electronic Visit Verification (EVV) Annual EVV Policy Training Webinar
EVV Operations will host annual EVV policy training for program providers, financial management...
EVV Alternative Device Policy Changes Effective September 2, 2025
Community First Health Plans would like to inform Providers that the Texas Health and Human...
COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER
Stay up to date on important news and upcoming events.
Can’t find what you’RE LOOKING FOR?
Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.