Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
EVV Unlock Requests: cfvmurevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to cfvmurevv@cfhp.com.
EVV Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV).
Additional 2023 CPC Cost Report Training Information for LTSS STAR+PLUS Providers
The HHSC Provider Finance Department provided the Information Letter No. 2023-44 Cost Report and...
EVV Policy Reminder for Severe Weather
In response to the recent severe weather, HHSC is issuing the following guidance for EVV program...
Calendar Year 2024 EVV Proprietary System Request Form Submission Deadline July 15, 2024
HHSC is notifying program providers and financial management services agencies (FMSAs) interested...
COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER
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Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.