Starting August 11, 2025, Texas Medicaid & Healthcare Partnership (TMHP) Provider accounts that have been inactive for a period of two years or more will be deactivated. Providers must log in to their accounts or change their passwords every 90 days to avoid deactivation.
Accessing ‘My Account’:
To access Your Account, visit TMHP.com, and click My Account in the navigation menu near the top of the page.
Providers that can’t log in because their password is incorrect or they’ve forgotten it must click Cancel on the login screen. To retrieve a password, click Forgot Password, and then click Go.
Deactivated Accounts:
To reactivate an expired secure portal account, call the TMHP EDI Help Desk at 888-863-3638.TMHP will reactivate the account within five business days of the initial request.
To learn more about portal account management, refer to TMHP’s Portal Security Training Manual.
Providers are encouraged to share this information with their staff. If you have any questions about this notice, please email Provider Relations at ProviderRelations@cfhp.com or call 210-358-6030. You can also contact your Provider Relations Representative directly.
To access all Provider alerts:
- Log into the Community First Provider Portal
- Go to CommunityFirstHealthPlans.com/Provider-News
- Sign up for the Community First Provider eNewsletter