Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to CFHPEVV@cfhp.com.
EVV Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV).
EVV System Daylight Saving Time Change
On Nov. 1, 2026, the state provided Electronic Visit Verification (EVV) system, HHAeXchange, and...
EVV Impacts Due to Dual Integration Project, Phase II Effective January 1, 2027
Community First Health Plans is sharing important information from the Texas Health and Human...
Annual EVV Policy Training Webinar Registration Now Open
Community First Health Plans is sharing information about upcoming Texas Health and Human Services...
COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER
Stay up to date on important news and upcoming events.
Can’t find what you’RE LOOKING FOR?
Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.