Electronic Visit Verification

EVV Contact Information

Community First Health Plans

Community First Provider Page

Phone: 1-855-607-7827

EVV General Inquiries: cfhpevv@cfhp.com

State Information

Contact Guide for Consumer Directed Services (CDS) Employers

Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)

EVV Trainings and Education Requirements

HHSC Training Materials and Resources

TMHP EVV Training

EVV Provider Training

Community First LTSS Billing Matrix Training Presentation 

EVV Resources

HHSC EVV News and Updates

HHSC EVV Service Codes

HHSC EVV Training Materials and Resources

HHSC Reason Codes

Quarter 2 Summary of EVV Compliance Reviews SYF2026

TMHP EVV Website

 

EVV Procedures and Policies

HHSC EVV Policies

21st Century Cures Act Updates

HHSC Cures Act Website Updates

EVV Unlock Requests

EVV Visit Maintenance Unlock Request Guide and Instructions

Program Providers & FMSAs Visit Maintenance Unlock Request Form

CDS Employer Visit Maintenance Unlock Request Form

VMUR Unlock Request Job Aid (CDS Employers)

VMUR Unlock Request Job Aid (Program Providers and FMSAs)

Please email Unlock Request Forms to CFHPEVV@cfhp.com.

EVV Provider Updates

Get the latest Provider updates for Electronic Visit Verification (EVV).

COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER

Stay up to date on important news and upcoming events.

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Can’t find what you’RE LOOKING FOR?

Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
 email ProviderRelations@cfhp.com

If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.

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