Provider News
NEW Provider Support Line Now Available
Key Details: Community First Health Plans has created a new Provider Services line to streamline support: 210-358-6030. Make this your go-to number to replace calling different Community First numbers for different services. Call 210-358-6030 for assistance with:...
Important Reminders for HHAeXchange Customer Support Requests
Key Details: Program providers, financial management services agencies (FMSAs), and Consumer Directed Services (CDS) employers that use HHAeXchange as their state-provided Electronic Visit Verification (EVV) system vendor can submit support requests through the...
Community First Announces Partnership with ProgenyHealth
Community First Health Plans, Inc. (Community First) is happy to announce a partnership with ProgenyHealth, a company which specializes in Neonatal Care Management Services. This is an exciting opportunity. ProgenyHealth’s care management program will enhance services...
Nursing Facility Provider Notice
The Texas Health and Human Services Commission (HHSC) approved payment rates for Nursing Facilities (NF) effective September 1, 2025. HHSC will transition NF providers from the Resource Utilization Group, Version III (RUG-III) payment methodology to the Patient-Driven...
FMSA Providers: Register for June’s Required Webinar with HHSC
HHSC will host the next Financial Management Services Agencies (FMSAs) Quarterly Webinar on Friday, June 27, 2025, from 1:00 to 3:00 p.m. This mandatory virtual training is only for FMSAs currently contracted with HHSC or a managed care organization. Topics will...
Payspan Portal Production Maintenance – Saturday, June 21, 8:00 P.M. (ET) through Sunday, June 22, 9:00 A.M. (ET)
Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, June 21, 8 P.M. (ET) through Sunday, June 22, 9 A.M. (ET). Note: If the maintenance activities are completed before 9 A.M. (ET), we will end the maintenance early. The following System...
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