Program providers, financial management services agencies (FMSAs) and Consumer Direct Services (CDS) employers should not submit Visit Maintenance Unlock Requests (VMURs) for dates of service prior to going live with HHAeXchange or their EVV proprietary system. HHSC is actively working with Texas Medicaid & Healthcare Partnership (TMHP) to develop a solution to allow visit maintenance for program providers, FMSAs, and CDS employers.

Key Details:

Once the hold has lifted, HHSC and TMHP will notify users of HHAeXchange and EVV Proprietary System Operators (PSOs), that they may resume visit maintenance, including submitting VMURs, for dates of service prior to their go-live date with their current EVV system.

All required visit maintenance for dates of service on or after the go-live date with HHAeXchange or an EVV proprietary system can be performed in your current EVV system. VMURs for dates of service on or after the go-live date can be sent to your payer.

Additional Information:

The go-live date is the “System Start Date” for your current EVV system. Program providers and FMSAs can determine their go-live date by reviewing the EVV Provider Report in the TMHP EVV Portal.

HHS Contact:

Next steps for Providers: 

Providers should share this communication with their staff.

Community First Resources:

Contact: Email or call 210-358-6294

Beginning September 1, 2024 Community First Health Plans, Inc. will be adding STAR+PLUS to its line of health care products.

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