Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
EVV Unlock Requests: cfvmurevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to cfvmurevv@cfhp.com.
EVV Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV).
HHSC to Reduce Use of Alternative Devices for EVV-Required Services
To enhance program integrity, HHSC is reducing the use of alternative devices as an approved...
EVV Usage Reviews Starting January 1, 2025
Effective January 1, 2025, Community First Health Plans, Inc. and HHSC will conduct EVV usage...
Upcoming Cost Report Training Information for LTSS STAR+PLUS Providers
Preparers must attend cost report training for every program for which a cost or accountability...
COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER
Stay up to date on important news and upcoming events.
Can’t find what you’RE LOOKING FOR?
Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.