Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
EVV Unlock Requests: cfvmurevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to cfvmurevv@cfhp.com.
Latest Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV) and more.
Medicaid/CHIP Alert! Get Ready To Renew Now
After a three year pause due to the COVID-19 Public Health Emergency, Texas Health and Human...
EVV Alternative Device Phase-Out Schedule for Public Comment – Due by May 15, 2024
To improve the accuracy of Electronic Visit Verification (EVV), HHSC will be phasing out the use...
Updates to the EVV Visit Maintenance Processes Hold for Dates of Service Prior to Go-Live Date
On February 12, 2024, HHSC posted a notice instructing Electronic Visit Verification (EVV) program...
Provider Prescription Drug Management Survey (PDMP) – Please Complete By May 14
Medicaid Providers should complete the following survey by May 14, 2024: CMS DUR Annual...
Can’t find what you’RE LOOKING FOR?
Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.