Provider News
DSHS Laboratory Training – April 29: Texas Health Steps Specimen Submission Requirements
Community First is sharing information about an upcoming Department of State Health Services (DSHS) Laboratory training focused on Texas Health Steps specimen submission requirements. This training is offered by DSHS and is available to Providers both in person and...
National Prescription Drug Take Back Day – April 25
Community First Health Plans encourages Providers to help raise awareness about National Prescription Drug Take Back Day, taking place April 25th at participating locations nationwide. This event provides a safe, convenient, and responsible way to dispose of unused,...
Payspan Portal Production Maintenance – Saturday, April 18, 5:00 P.M. (ET) through 8:00 P.M. (ET)
Dear Valued Zelis® Customer: Zelis® is utilizing a maintenance window for the Core Product from 5:00 P.M. (ET) - 8:00 P.M. (ET) on Saturday, April 18, 2026. The System Availability chart below outlines the affected services.
Translation/Interpreter Services for Members
Community First provides free, 24-hour access to interpreter services at no cost for Community First Members with limited English proficiency (LEP) or who use sign language. Interpreters are available in more than 200 languages by request. Please use our...
REFUNDING OVERPAYMENT MAILING ADDRESS – IMPORTANT REMINDER
THIS INFORMATION APPLIES TO PROVIDER REFUNDS ONLY.If you believe you have received an overpayment from Community First Health Plans or we have identified an overpayment and requested a refund, please submit the following : A check issued to Community First Health...
TMHP Alert: Medicaid PCNs Starting With “9”: Prior Authorization and Claims
TMHP is aware that some newly issued Texas Medicaid patient control numbers (PCNs) appear as ineligible in certain TMHP systems. Providers that have a client with a Medicaid PCN that begins with a “9” should check the Medicaid Client Portal to verify eligibility. This...
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