Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to CFHPEVV@cfhp.com.
EVV Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV).
EVV Impacts Due to Discontinuation of Dual Demonstration Pilot Program
Beginning January 1, 2026, the Health and Human Services Commission (HHSC) will end the Dual...
HHAeXchange EVV App Update Schedule & Instructions
On November 3rd, some HHAeXchange+ users who have automatic updates enabled received the latest...
EVV Proprietary System Operator (PSO) 2026 Onboarding Schedule Available
The Texas Medicaid & Healthcare Partnership (TMHP) has published the 2026 onboarding schedule...
COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER
Stay up to date on important news and upcoming events.
Can’t find what you’RE LOOKING FOR?
Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.