Program providers, financial management services agencies (FMSAs), Consumer Directed Services (CDS) employers, and CDS employees can attend HHAeXchange Open Hours webinar sessions to ask questions, see methods demonstrated, or schedule a one-on-one session for additional help and training.

Key Details:

Open Hours Webinar Sessions

The webinar sessions will be available Monday through Friday until November 3 and do not require registration, so attendees can drop in and out between the selected hours.

Program providers and FMSAs join here.

The webinar sessions will cover the following topics:

  • Monday, Wednesday, Friday: 9 a.m. – 11 a.m.
  • And a final session on Friday, November 3 from 1 p.m. – 3 p.m.
    • Administrative
    • Service Provider Management
    • Member Management
    • Scheduling
    • EVV Clock In and Clock Out/EVV Visit Management
    • Manual Visit Management
    • Call Dashboard
  • Tuesdays/Thursdays: 9 a.m. – 11 a.m.
    • Billing

FMSAs, CDS employers, and CDS employees join here.

The webinars will cover the following topics:

  • Fridays: 9 a.m. – 11 a.m.
    • Services Portal
    • EVV Clock In and Clock Out/EVV Visit Management

One-On-One Sessions

EVV users may schedule a one-on-one session with an HHAeXchange expert for additional help and training. Click here to book a one-on-one session.


For more information, visit the HHAeXchange Texas Open Hours web page.

Next steps for Providers: 

Providers should share this communication with their staff.

Community First Resources:


Email or call 210-358-6294.

⚠❗ Attention Community First Members! The COVID-19 Public Health Emergency has ended. All Medicaid and CHIP Members must renew their coverage to keep receiving benefits.

Member Portal
Provider Portal