Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
EVV Unlock Requests: cfvmurevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to cfvmurevv@cfhp.com.
EVV Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV).
EVV – Take Action Now: Onboard with HHAeXchange
In order to meet EVV compliance requirements, program Providers and financial management services...
EVV Systems AuthentiCare and Vesta Available for Use Through September 30, 2023
Program providers, financial management services agencies (FMSAs), Consumer Directed Services...
EVV Updates Now Available for Reason Codes and Visit Maintenance Unlock Request Templates and Job Aids
On July 28, 2023, HHSC published EVV Updates Now Available for Policy, Reason Codes, Visit...
COMMUNITY FIRST HEALTH PLANS Provider E-NEWSLETTER
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Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.