Electronic Visit Verification
EVV Contact Information
Community First Health Plans
Phone: 1-855-607-7827
EVV General Inquiries: cfhpevv@cfhp.com
EVV Unlock Requests: cfvmurevv@cfhp.com
State Information
Contact Guide for Consumer Directed Services (CDS) Employers
Contact Guide for Program Providers and Financial Management Service Agencies (FMSAs)
EVV Trainings and Education Requirements
EVV Resources
EVV Procedures and Policies
21st Century Cures Act Updates
EVV Unlock Requests
EVV Visit Maintenance Unlock Request Guide and Instructions
Program Providers & FMSAs Visit Maintenance Unlock Request Form
CDS Employer Visit Maintenance Unlock Request Form
VMUR Unlock Request Job Aid (CDS Employers)
VMUR Unlock Request Job Aid (Program Providers and FMSAs)
Please email Unlock Request Forms to cfvmurevv@cfhp.com.
Latest Provider Updates
Get the latest Provider updates for Electronic Visit Verification (EVV) and more.
Join Our Network: Community Health Workers and Doulas
Community First Health Plans, Inc. (Community First) is seeking Community Health Workers (CHW) and...
EVV Home Health Care Services (HHCS) Service Bill Codes Table Now Available
Effective January 1, 2024, Electronic Visit Verification (EVV) is required for Medicaid home...
Change Healthcare (CHC) Service Disruption Update
Background: On February 21, 2024, Change Healthcare (CHC) experienced a service disruption that...
Can’t find what you’RE LOOKING FOR?
Please call the Provider Hotline at (210) 358-6294 from 8:30 a.m. to 5 p.m., Monday through Friday, or
email ProviderRelations@cfhp.com
If you are a Provider and need to reach Community First after hours or on weekends, please call (210) 227-2347.